Whatever your access product may be, you’re in for a good time. Redemption instructions may vary by day access product, but here are the details on when and where to go to start your Boreal day.
First Time Redemption
No OnePass? No problem! You can still purchase a Go Time Ticket, reserve rentals, book a Tahoe Tubing session, or buy a lesson online, but you'll need to stop by the Mountain Services contactless outdoor ticket kiosks when you arrive to redeem your purchase and get your OnePass. Save your email confirmation on your phone — you’ll need quick access to scan the barcode in the email when you arrive on-site. Once you have it, keep your OnePass for future use and easy reloading in the online store.
- Lift Tickets: Use our contactless Mountain Services pick-up kiosks located outside the Boreal Base Lodge to scan your confirmation barcode. Afterward, you’re ready to ride!
- Rental/Lesson Packages: Go to the Mountain Services pick-up kiosks first, then head inside to the rental shop waiting area just outside the Boreal Base Lodge at your designated rental pick-up time. You will select a rental pick-up time during your online purchase. Please arrive on time for your designated pick-up window. If your pick-up is 12-2pm, please do not arrive at 8am. During peak periods, like weekends and holidays, rental wait times could exceed 1-2 hours. Please arrive at your designated pick-up time to reduce wait times.
- Tahoe Tubing: Use Mountain Services pick-up kiosks to redeem your tubing access first, then head to the west end of the Boreal parking lot to start your tubing adventure.
- Take 3 Ride Free: The Take 3 Ride Free program requires you to schedule your first lesson at the time of purchase. Once purchased, (2) additional lesson vouchers will be loaded to your online account at www.rideboreal.com for scheduling your remaining lessons. To schedule your remaining lessons, log into your account, select Account, then My Account, and select Vouchers. Lesson 1 is a first-time-on-snow lesson. This basic lesson will teach you how to use your equipment, balance, maneuver, and stop on the snow, and how to mount a basic lift.
Reload Redemption
Already have a OnePass? Great! It's reloadable, which means you can go direct-to-lift or direct-to-tubing on your next visit. Yay! Visit RideBoreal.com/Reload to find out how, sign in to your account, and get started.
Tips for Arrival + Redemption
Stay home if you feel sick, have signs of respiratory illness, or have a fever. Contact our Guest Services team, and we’ll work with you to reschedule your visit.
Arrive on time. You can arrive as early as one hour before your ticket start time, lesson time, or Tahoe Tubing session. If your lesson is at 9am, you can access the lodge starting at 8am to check in. We recommend coming 3 hours early for afternoon rentals and lessons on weekends and holidays.
Come prepared. Dress warmly, and have a plan for warming up or grabbing a bit to eat.
Save your barcode. After you receive your email confirmation, flag it, then take a screenshot of your barcode for easy access when it's your turn at the contactless pick-up kiosks.
Contact Us
We're here to help! If you're having trouble purchasing from our online store or if you have more than one OnePass card in your possession, send us an email (info@rideboreal.com), and we’ll tell you which card is the active one or help troubleshoot your transaction. You may receive an auto-response at first, as we may be with other customers, or it may be after hours. Don't worry — we'll respond within 24-48 hours.