MOUNTAIN UPDATES
Updated 03/24/21 at 4:00PM
MOUNTAIN UPDATE: RE-OPENING WOODWARD TAHOE
Nevada County moves to less restrictive Red Tier, Woodward set to re-open March 31
On Wednesday, March 24 Nevada County advanced to the less restrictive red tier for California’s COVID-19 restrictions. So, what this means for Woodward Tahoe? Woodward Tahoe will be reopening with 10% capacity inside The Bunker.
Let’s get back to it! As an appreciation to our Bunker Pass and All-Access Pass holders, access to the Woodward Tahoe Bunker will be for passholders only the first weekend, March 27–28, 2021. Then, Woodward Tahoe will be open to all visitors for Bunker Sessions weekly from Wednesday–Sunday, beginning March 31.
We are so excited to be opening Woodward Tahoe and welcoming back our guests and look forward to continued progress through California’s reopening framework. As a reminder, masks or facial coverings will be required at all times in the Woodward Tahoe facility, as well as in our resort base areas and while riding chairlifts at Boreal Mountain.
What to Expect
- Hours of Operation: Wednesday through Sunday 11AM–7PM through April 30, 2021.
- Online, advance reservations are required through our Reservation Hub, and passholders are required to reserve their sessions in advance in the Woodward Pass Hub.
- The Grind Café will be open Wednesday-Sunday from 11AM–6PM. While the red tier allows for limited indoor dining, our resorts and the Woodward Tahoe facility will be maintaining outdoor-only consumption of food and beverage.
- All Bunker Session participants must complete and on-site health screening
- Due to limited capacities only one parent/spectator per participant is allowed on the viewing deck in The Grind Café, capacity restrictions do apply.
- Woodward Tahoe and Boreal Mountain are both cash-free. Please plan accordingly for your visit or session.
- Birthday parties, classes and clinics are not available under these reopening guidelines.
- Private lessons and rentals are available to guests with a pre-booked session.
Passholder Promise
A credit will be available to both Bunker Pass and All-Access Pass holders, as part of our Passholder Promise. Details for the credit are as follows:
- The Passholder Promise “Credit Window” for Woodward Tahoe and Boreal / Woodward combo products was November 15, 2020 through April 11, 2021.
- The credit amount issued to passholders is based on the percentage of days Woodward Tahoe was closed within that credit window. For example, we are re-opening on March 27 for passholders only, meaning Woodward Tahoe was closed for 132 of 149 scheduled days, or 89% of the season.
- Bunker and All-Access Pass passholders will receive a voucher for 89% of the pass purchase price, less the voucher applied from the 19/20 season (part of the Passholder Promise).
- For example, if a passholder paid $349 for the Bunker Pass and applied a $60 19/20 credit voucher, the passholder will receive $254 in credit using the following formula: price paid minus credit voucher, times closure percentage (349-60)x.89.
- The All-Access Pass price paid is split 50/50 with Boreal as the pass is dual access. For example, if a passholder paid $529 for the All-Access pass, $264.50 would be the Woodward amount. The passholder will receive $211.10 using the same formula above: price paid minus credit voucher, times closure percentage (264.50-60)x.89.
- Passholder Promise credit vouchers are valid for use on future pass, membership or daily access products at Boreal / Woodward.
Additional information regarding the Passholder Promise credit will be emailed to current passholders at a later date.
COVID-19 Resort Updates Archive
Updated 12/10/20 at 5:00PM
MOUNTAIN UPDATE: STAYING SAFE + STAYING OPEN
Regional Stay Home Order in Effect 12/11/20
On Friday, December 11 California's Regional Stay Home Order will go into effect for the Greater Sacremento Region, including Nevada County where Boreal operates. During the minimum 3 week order, Boreal Mountain California will remain open for skiing, riding and Tahoe Tubing under Outdoor Recreation Guidelines permitted by the State of California. Like state and local health officials we value the benefits of being outside in the mountains, but need your partnership in Operation Stay Safe in adhering to both regional guidelines and our resort safety protocols.
What to Expect
Under the Regional Stay Home Order, we have further modified our operations to align with the order:
Take-Out Only
- Food and drink take-out options are available from The Hub & Spoke and The Grind with convenient online ordering.
Your Car is Your Lodge
- All food or drinks must be consumed at your personal vehicle.
Retail + Rentals
- Capacity has been reduced to 20% at Rental Services and the Underground Sport Shop.
Adjusting Your Plans
Rest assured if you're unable to travel our Guest Services team will work to reschedule your date-specific lift ticket, lesson or tubing session. Email us: Info@RideBoreal.com
If you are a season passholder, you can be confident in our intention to stay operating through the season and know our in-season coverage, part of our Passholder Promise is in place for prolonged COVID-19 interruptions this season.
Updated 11/26/20 at 5:00PM
MOUNTAIN UPDATE: BOREAL INITIATES NEW MASK UP POLICY
We're stoked to be back on snow, but in order to stay safe and stay open during the COVID-19 pandemic Boreal Mountain California and Woodward Tahoe have implemented a Mask Up policy with strict enforcement.
As a reminder to our guests, a new Guest Agreement was signed when purchasing a lift ticket or season pass agreeing to our mask policy and to be in compliant with all our resort guidelines. Masks or face coverings must be worn at all times while at Boreal / Woodward, this includes masking up when you arrive, in the parking lot, in all base areas, lift lines, lodges, while lift riding, and skiing or snowboarding. To enforce our Mask Up Policy we’ll be taking the following steps:
OPERATION STAY SAFE / THE 3 STRIKE RULE
WEAR YOUR MASK OR LOSE YOUR PASS
Failure to comply in our Mask Up policy WILL result in the suspension of your lift ticket or season pass through a 3 strike system:
Strike 1: The First Warning
- A member of our team will ask you to mask up and deliver verbal education on our mask policy and Operation Stay Safe. THIS WILL BE YOUR ONLY WARNING.
- If you fail to immediately comply with the verbal request and adhere to the Mask Up policy our team member has the right to revoke your skiing or riding privileges for the day by pulling your season pass or lift ticket. Failure to comply with a verbal warning will also result in documentation of non-compliance in your guest profile.
Strike 2: The Second Warning
- Repeat offenders or those who fail to comply with our Mask Up policy and are resistant to verbal warnings and education will have their skiing or riding privileges suspended effective immediately.
- Season passholders will have their pass suspended for 14 days.
- 3-Pack holders will receive a 24-hour suspension, and will not be permitted to return the following day.
- Go Time ticket holders will have their ticket revoked for the day.
Strike 3: The Third Warning
- Season passholders will have their pass suspended for the remainder of the 20/21 winter season and will have documentation added to their guest profile.
- 3-Pack and Go Time Ticket holders will lose their skiing or riding privileges for the remainder of the 20/21 winter season and will not be permitted to purchase additional access products. Documentation will be added to guest profiles.
Updated 11/17/20 at 8AM
COVID-19 UPDATE: WOODWARD TAHOE SUSPENDS OPERATIONS
Effective Thursday, November 19, 2020 Woodward Tahoe will be Closed
We have continued to monitor the ongoing COVID-19 public health crisis and in collaboration with local Nevada County and state health officials, are suspending our operations at Woodward Tahoe in accordance with the county’s new risk level, which the state elevated to purple tier as of November 16, 2020. We are closed for now and, while we cannot underestimate the fluidity of the current situation both locally, and nationwide, our goal is to reopen when we’re able.Boreal Mountain California and Soda Springs Mountain Resort will be moving forward with outdoor winter skiing and snowboarding operations as planned, on November 23 and 27 respectively. We will continue to monitor this dynamic situation with COVID-19 and make operational adjustments at both resorts as necessary. We will provide an update should this change.
We realize this decision will surely be disappointing to many, however we remain committed to partnering with our community to do everything we can to help slow the spread of COVID-19. The dedication that our team and guests have shown since our reopening in July to support this effort is more than clear. For that, we thank you. During this time of suspended operations, we encourage everyone to continue to do their part to wear a mask and enable social distancing.
Please stay safe so we can return soon to bouncing through The Bunker, skating the concrete, and sending it into the foam pits. We thank you for your patience and understanding.
Updated 10/1/20 at 8:00AM
RESORT UPDATE: A LETTER FROM OUR GM + 20/21 WINTER PLANS
To the Boreal / Woodward and Soda Springs Community:
Here at Boreal / Woodward, we have concluded a memorable Woodward Tahoe summer operation that provided a day camp and daily public experience at our incredible action sports facilities. Opening and operating in partnership with Nevada County, we developed and implemented an operating plan that met and exceeded guidelines issued for our business. I am appreciative of the efforts on part of both our staff and our guests to make certain that we are all consistently doing our part to ensure that our community progresses as safely as possible through the COVID-19 pandemic. Our team here is grateful and proud to be open for continued Woodward Tahoe operations that will expand as we prepare for the upcoming winter season at Boreal Mountain California and Soda Springs Mountain Resort.
Now, more than ever, clarity, certainty and confidence are paramount to the guest experience. As we look forward into the upcoming season, I wanted to share our operating plans and reiterate our continued commitment to protect the well-being of our guests, staff and community while supporting a return to the winter sports that we are so looking forward to. We will continue to collaborate with local and state health agencies in implementing guidelines as outlined in California’s Blueprint to Reopen the Economy. Additionally, we will implement industry guidance as developed by the National Ski Areas Association’s “Ski Well, Be Well” best practices.
20/21 Opening Day
Woodward Tahoe will continue Thursday–Sunday operations through fall. To support our intention to open with adequate terrain and support physical distancing, Boreal Mountain California is targeting a November 23 opening, and Soda Springs Mountain Resort is targeting a November 27 opening — weather and conditions permitting.Resort Access
Day tickets and Lessons must be purchased online prior to arrival to our resorts. We have reduced the daily capacity to allow for distancing and have designed a phased arrival ticket model that allows for a percentage of daily guests to arrive per hour. Guests will choose their arrival time to access the resort, lodges, services and lifts. All tickets will be valid until the closing of the resort each day. We encourage guests to take advantage of our convenient “Hands Free, RFID” systems by using our self-serve ticket pick-up kiosks, and reloading RFID tickets online for future visits.Season Passes
Our season passholders will have priority access to skiing/riding provided that parking is available. Our season passes will remain available for purchase online as long as inventory is available. Purchase by October 31 to get the best rate. 19/20 passholders and multi-day ticket holders have renewal vouchers available to apply to their new 20/21 season pass purchase, part of our Passholder Promise.Parking
At Boreal / Woodward parking will be accessible and complimentary to guests with a valid and pre-purchased Daily Ticket, Season Pass, Bunker Session, or Tahoe Tubing Session as spots are available. At Soda Springs Mountain Resort parking will be accessible and complimentary to guests with a valid Daily Lift Ticket, Unlimited or Family Pass or Mountain Adventure Ticket.Lift Access
We will be allowing two riders per chair on all of our lifts (exception of Lions Head double chair at Soda Springs Mountain Resort, which one rider or parties that arrive together). Parties that arrive together may ride together at full per-chair capacity.Lodge Access
To ensure that our guests have access to our lodges for taking a break and using the restroom, only guests with valid tickets/passes will be able to access indoor facilities. Indoor break/warming areas will be available for 20 minute blocks.Lessons & Programming
Private lessons will be offered and we are happy to accommodate families and parties that arrive together. Reservations are required 24 hours in advance. Woodward Mountain Kids, our multi-week learning program, will continue to be offered and begins in January 2021. Group lessons will be evaluated and available as early as Jan 6, 2021. The Take 3, Ride Free program will not be available this upcoming season.Food & Beverage
We will be offering outdoor options out of the Hub & Spoke at the Boreal Base Lodge, The Grind Café at Woodward Tahoe, and Soda Café and Planet Kids Café at Soda Springs. Additionally, guests will be able to order online and pick-up to go. Outdoor seating will be expanded and available weather permitting.Rentals
Rentals will be available and serviced through a modified process that supports physical distancing and limits contact between staff and guests. Our repair shop will be open with capacity modifications.Retail
Our retail locations at Boreal, Woodward and Soda Springs will be open with capacity modifications and we will make available high-frequency items at auxiliary locations around both resorts.Woodward Tahoe
Woodward Tahoe’s Bunker facility will remain open with capacity modifications. Reservations for two-hour sessions are required for both daily visits and season pass visits. Prior to entering the indoor Woodward facility, guests will be required to pick up an RFID pass through our Hands Free, RFID pick-up boxes, complete a brief health screening questionnaire and touchless temperature check. Physical distancing and masks are required inside The Bunker. Woodward is currently open Thursday–Sunday for fall, and will resume daily operations in the winter months.Tubing
Tubing will be offered at both our resorts —Tahoe Tubing at Boreal, and part of Mountain Adventure access at Soda Springs — at a reduced capacity, and advance reservations are required. In addition to face coverings, gloves must be worn for the entire session.Guest Guidelines
Ensuring the longevity of the season and the health of our community means that we all need to take action and we appreciate your support and cooperation. We expect all guests to agree and adhere to COVID-19 safety measures including wearing face coverings at all times in and around the resort. This includes parking lots, base areas, service areas, lift lines, while riding the lift and while indoors (except while seated to eat and drink). Physical distancing should be practiced at all areas of the resort. Additional sanitization should be practiced throughout your visit to the resort. We appreciate the respect for these protocols throughout our summer operations and as we enter the winter season.
Those of you that visited our operation this summer saw heightened cleaning and disinfecting schedules, access to hand-sanitizer, educational signage, site and process modifications and dedication from our staff to provide the safest experience possible. We remain steadfast in our commitment to remain open, safe and making the most of the core of our sports; being outside with friends. We appreciate your partnership in the upcoming season and the seasons to come. We will continue to provide details in the coming weeks as we ramp up to opening day. For those whom have already purchased your season pass, we appreciate your confidence. Please keep in mind that our new Passholder Promise offers refund assurance prior to November 20 and in-season COVID-19 coverage for qualifying pass products. We hope this assurance gives you the comfort to purchase with confidence.
We look forward to sharing a unique season that prioritizes the beautiful surroundings of the Sierra, fun in the outdoors, the true reasons we love skiing and riding.
Best,
Amy Ohran
President and General Manager
WHAT TO EXPECT OUR PASSHOLDER PROMISE EXPLORE PASS OPTIONS HOW TO REDEEM VOUCHERS
Updated 7/29/20 at 12PM
COVID-19 PUBLIC NOTICE: BUY WITH CONFIDENCE — NEW COVID-19 COVERAGE FOR THE 2020/21 SEASON
Our Passholder Promise just got sweeter. It now covers you with new, In Season COVID-19 Coverage, so that you can buy with the confidence to ski and ride through the 2020/21 season.
With so much uncertainty, you can rest assured knowing you will receive a pro-rated voucher for future use on a Boreal, Soda Springs or Woodward Tahoe season pass or multi-day product should there be a COVID-19-related interruption during the 2020/21 season.
In May, in response to COVID-19, we introduced the Boreal and Soda Springs Passholder Promise, in appreciation of our passholders and future guests. Now, our promise to you includes new assurances to ski and ride with confidence through the 2020/21 season. Should operations interruptions occur in the 20/21 season, the new In Season COVID-19 Coverage will provide qualifying passholders a voucher for future use:
- On a Boreal Mountain California or Soda Springs Mountain Resort season or multi-day pass if there is a COVID-19-related operations interruption between December 15, 2020 and April 11, 2021 for 21 or more days.
- On a Boreal Mountain California and Woodward Tahoe combo season pass or multi-day pass, such as the All-Access Pass, Bunker Pass or Woodward Tahoe 3-Pack, if there is a COVID-19-related operations interruption between November 15, 2020 and April 11, 2021 for 30 or more days.
- Unlike other offers, there is no limit on how many days a season passholder can ski or ride and still qualify for an In Season COVID-19 Coverage voucher.
The best days are ahead in winter 2020/21 and we can’t wait to get back to it. We’ll see you on the slopes soon.
TERMS + CONDITIONS FAQ PASSHOLDER PROMISE EXPLORE PASS OPTIONS
Updated 5/21/20 at 9:00AM
COVID-19 PUBLIC NOTICE: OUR PASSHOLDER PROMISE
We are extremely appreciative of our passholders and guests — our Boreal family. In response to the impact COVID-19 had on the 2019/20 season, we announced today our Passholder Promise. All 2019/20 season pass and multi-day ticket holders will receive a voucher for use towards a new 2020/21 pass product. The voucher value is based on the type of product purchased for the 2019/20 season.
Learn more about our Passholder Promise, plus redemption details and information.
We continue to focus on doing what we can to keep our staff, guests and communities safe and healthy. We appreciate your patience and support as we navigate the COVID-19 health crisis in anticipation of a return to living the adventure lifestyle, and doing what we love with the ones we love.
Stay safe, we'll see you soon!
Updated 3/31/20 at 9:00AM
COVID-19 PUBLIC NOTICE: AN UPDATE + SEASON PASS PURCHASE DEADLINE EXTENDED
COVID-19 is impacting all of us in different and personal ways; we extend our thankfulness and appreciation to our community during this time, and in particular to the healthcare workers for their role on the front lines.
At Boreal, the effort to slow the spread of COVID-19 first meant a temporary suspension of operations which, with the escalating seriousness of the public health crisis, ultimately resulted in an indefinite suspension of our operations on March 20.
Following this difficult but responsible decision, we’ve continued to focus on serving and supporting our staff, guests and community to help ensure the safety of all. This has included providing meals and food donations to our team, supporting our staff and guests to safely return home, winding down critical on mountain operations, transitioning our staff to work from home and safely socially distance. Additionally, we have shifted a portion of our winter Feel Good Friday event proceeds to support local non-profit efforts during the time. Stay tuned for more on that!
While we’ve been focused on doing what we can to support our staff and community, please know we’ve not lost sight of our guests and passholders.
Though our 2019/20 operations are indefinitely suspended, our desire to retain your trust and loyalty is stronger than ever. We hope to be in touch by early May with a plan that addresses this season and expresses appreciation to all of our passholders. Also, so that you may attend to more immediate needs, our first price deadline for purchasing 2020/21 passes will not be until October 31, 2020.
We deeply appreciate your patience as we navigate these unchartered waters with a focus on solving the dynamic, real-time challenges COVID-19 presents day-to-day.
Please continue to be safe and well.
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COVID-19 CLOSURE FAQ
Will I get a refund for my unused 19/20 product? Will I get a credit for my 19/20 season pass?
We are fortunate to have had a great 19/20 winter season and we can understand that you – like us – are disappointed it came to an unexpected halt due to COVID-19. We have modified our 19/20 cancellation policies to include all pre-booked activities such as Tahoe Tubing, single-day lift tickets, lessons, and rentals, these 19/20 products pre-purchased for March or April 2020 are now fully refundable. If you have not yet initiated a refund for your 19/20 products, please reach out to our Guest Services team via email:
- For Lift Ticket, Tubing or General Inquiries: email info@rideboreal.com.
- For Lesson Products or Take 3, Ride Free Inquiries: email snowsports@rideboreal.com.
While we’ve been focused on doing what we can to support one another and navigate this public health crisis together, we have not lost sight of our passholders. We are developing a way to appropriately thank our passholders for choosing Boreal, Soda Springs and Woodward Tahoe. We hope to be in touch by early May 2020 with a plan that takes all of our passholders into consideration.
What kind of plan are you working on? A credit? refund?
Our number one focus right now is on serving and supporting our community through the dynamic, real-time challenges COVID-19 presents day-to-day. Amidst this, we desire to retain your trust and are working on a plan that addresses this season and expresses appreciation to all of our passholders. We have no further details at this time and hope to be in touch with you on this by early May 2020. We appreciate your patience as we navigate these unchartered waters.
Are summer 2020 operations on?
Yes. At this time, summer 2020 operations for Boreal and Woodward Tahoe will proceed as planned. This is a dynamic situation and we will adjust our operations if needed based on a number of factors, including health and regulatory recommendations.
Updated 3/20/20 at 7:30AM
COVID-19 PUBLIC NOTICE: BOREAL EXTENDS SUSPENSION OF OPERATIONS
We have continued to monitor the unprecedented COVID-19 public health crisis and, as a result of the unfolding events surrounding it, our team has made the careful determination to extend the suspension of our operations at Boreal Mountain California and Woodward Tahoe. We are closed for now and, while we cannot underestimate the extreme fluidity of our current situation, our goal is to reopen when we can. If there is any chance for late spring skiing and riding, Boreal will be the place to be.
We share the same belief as each of you—that spending time in the mountains, enjoying nature and the outdoors is important to life; this is why we will continue to monitor the situation with the hope of being able to resume operations when the COVID-19 threat subsides.
We realize this decision will certainly be disappointing to many, but this is a serious situation and closing our operations for now marks a significant step to help stop the spread of COVID-19. During this time, we encourage everyone to do their part to enable social distancing to mitigate the risks associated with COVID-19.
With respect to our team, our staff received this communication via internal emails this morning, and were contacted by their directors /managers prior to sharing the news of our extended suspension publicly.
Our ultimate goal is for us all to have a healthy return to the mountains, to ski, ride, hike, bike and play after this situation improves. We thank you for your patience and understanding. Please stay safe so that we may enjoy more days adventuring and doing what we love with those we love for many years to come.
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COVID-19 CLOSURE FAQ 19/20 SEASON
19/20 Suspended Operations + Access
Why did you change to an indefinite suspension of all operations?
As you know, these are unprecedented times changing not day-by-day, but moment-by-moment. In these types of situations, we make the best decisions based on the information available at that moment. Given how the COVID-19 news has transpired, we wanted to make the right decision that responsibly prioritizes the health and safety of our staff, guests and local community. And the end result is that we are suspending our operations for now. We will continue to monitor the situation and hope to resume operations at Boreal and Woodward Tahoe at the appropriate time, Soda Springs will remain closed.
Why not close sooner?
As you know, this is an extremely dynamic situation changing rapidly. We take the circumstances very seriously and felt that at this point, suspending our operations was the best course of action. In these types of situations, we make the best decisions based on the information available at that moment. Given how the COVID-19 news has transpired over the last day, we wanted to make the right decision that responsibly prioritizes the health and safety of our staff, guests and local community. While our operations are closed for now we will continue to monitor the COVID-19 situation and reassess our approach for a hopeful reopening as soon as the COVID-19 threat subsides. From those of us at Boreal, Soda Springs and Woodward Tahoe, who love to live the adventure lifestyle, to those of you who share our passion, we sincerely apologize for the inconvenience this short notice will undoubtedly create.
What will need to happen for you to re-open?
Our goal is to reopen Boreal and Woodward Tahoe when we can, and we cannot underestimate the extreme fluidity of our current situation. We continue to believe in the powerful value of spending time in the mountains, enjoying nature and the outdoors, and this is why we will continue to reassess our approach with the hope of being able to resume operations at the appropriate time. Any resumption of operations will be done in careful coordination with health authorities. We look forward to welcoming everyone back to Boreal and Woodward Tahoe should circumstances improve. Soda Springs will remain closed for the season.
Can I access the resort while you’re closed, like uphill skiing or riding?
Boreal Mountain California and Woodward Tahoe base areas operate on private land with a small section of ridgetop terrain on public land under a special use permit administered by the USFS. Authority under this permit allows Boreal Mountain California, Soda Springs Mountain Resort and Woodward Tahoe to control access to all land within the permit area, up to and including a complete closure.
For the safety of everyone please respect our decision to close the entire permit area to all access. Maintenance operations will be taking place during the closure. Violations of this closure will result in reporting to the local law enforcement agency.
Soda Springs Mountain Resort operates on 100% private land, please respect our decision to close the entire privately owned area to all access. Maintenance operations will be taking place during the closure. Violations of this closure will result in reporting to the local law enforcement agency.
How many employees are you laying off? What are you doing to support them?
Starting Monday, March 23, Boreal, Woodward Tahoe and Soda Springs will unfortunately begin a reduction of seasonal staffing levels based on this extended suspension of operations. This comes only 3 weeks earlier than our scheduled closing date of April 12. All scheduled employees, both seasonal and year-round were paid their regular rate through March 22, as well our seasonal staff was fed both breakfast and lunch daily during our initial suspension.
Are you keeping any staff?
Yes, our core full-time year round staff will be kept on and will continue working through this suspension so we're able to reopen should the opportunity arise.
What are you doing to support the community?
Throughout the winter season Boreal and Woodward Tahoe hosted multiple Feel Good Friday events, where a portion of ticket proceeds were raised to benefit local and regional organizations. Our funds have not yet been distributed, and we have chosen to shift some funding, allocating a portion of proceeds from these events to support local efforts during this unprecedented time.
What about your summer operations?
Boreal and Woodward Tahoe are moving forward with summer operations as planned, but will continue to monitor this dynamic situation with COVID-19.
Lift Ticket + Winter Activity Cancellations or Rescheduling
Can I get a refund on my lift tickets or other winter activity products that are pre-purchased and valid for this window of suspension?
Yes, given these extenuating circumstance we have modified our cancellation and rescheduling policies. If your pre-purchased plans were impacted by this operational suspension, please email our guest services team at info@rideboreal.com, we will follow up with a resolution. We anticipate a heavy volume of both emails and phone calls over the next several days, we thank you for your patience as we work to respond to each inquiry.
Can I cancel my plans?
Given the extenuating circumstances related to COVID-19, we have modified our cancellation and rescheduling policies and will work with guests to adjust plans as needed.
What is the best way to contact the resort or process my refund?
If you need to speak with a member of our team with further questions we can be reached at: (530) 426-3666 otherwise, please email.
- For Lift Ticket, Tubing or General Inquiries: email info@rideboreal.com.
- For Lesson Products or Take 3, Ride Free Inquiries: email snowsports@rideboreal.com.
Please use your last name and confirmation number as the subject of your email inquiry, include your contact information, name, and confirmation number in the body of your message. Please do not reply to your confirmation email as those emails will not be received by our team.
I purchased my lift tickets/package from a third party retailer, will you refund me, or what should I do?
Any products purchased through one of our partners, like Liftopia, are subject to the partner/vendor’s own return policies. Please contact the location you purchased from to discuss their return policies.
Season Passes
Can I get a refund for my season pass or multi-day product?
No, we are suspending operations only 4 weeks’ shy of our scheduled closing date of April 12. We will be determining if any credits will be applied should we not be able to re-open for the remainder of the season. If there is any chance for late spring skiing and riding Boreal will be the place to be, and your season pass will be valid.
But my Season Pass has no blackout dates, will I be compensated for that?
A blackout date occurs when the resort is in operation, and certain products are not valid for use, therefore “blacked out”. Boreal, Soda Springs and Woodward Tahoe are not currently in operation, and have been fortunate enough to have had a nearly complete winter season.
Updated 3/15/20 at 10:00AM
COVID-19 PUBLIC NOTICE:19/20 SEASON INFORMATION UPDATE
As lovers of the mountains, skiing and snowboarding is our passion. As we awoke this morning to a blanket of fresh snow our hearts were torn, we understand there are so many questions still surrounding in this dynamic situation and decision to suspend operations. We know the impact this has on our employees and visitors, and this decision was not made lightly. Without our team of dedicated employees Boreal, Soda Springs and Woodward Tahoe would not be able to operate each day, they are the backbone of our resort, and members of our Tahoe community. That is why all of our scheduled seasonal and year-round staff will be paid their scheduled hours / rate today through March 22. Some staff will remain at the resort for specific resort needs. With respect to our team, our staff received this news first last night via internal emails, and were contacted by their directors / managers prior to sharing the news of our suspended operations publicly.
Given these extenuating circumstance we have modified our cancellation and rescheduling policies. If your pre-purchased plans were impacted by this operational suspension, please email our guest services team at info@rideboreal.com, we will follow up with a resolution. We anticipate a heavy volume of both emails and phone calls over the next several days, and we thank you for your patience as we work to respond to each inquiry.
As we look ahead, an update on our operations will be provided prior to March 22. We cannot wait to share some turns with you in the future. Please continue to visit our website for answers to some of your questions, and to stay updated on this changing situation.
Updated 3/14/20 at 8:00PM
COVID-19 PUBLIC NOTICE: OPERATIONS SUSPENDED THROUGH MARCH 22
Our top priority—the health and safety of our staff, guests and local community—remains at the forefront for us and, with this in mind, we are suspending all resort operations from March 15–22, 2020. We will continue to monitor the dynamic COVID-19 situation and reassess our approach for the rest of the season during this timeframe.
The suspension includes all lift operations, food and beverage, retail and rental services, winter activities and snowsports at Boreal Mountain California and Soda Springs Mountain Resort, as well as all Woodward Tahoe and Bunker operations.
Suspending our operations is an important step for us to take in support of the nation’s efforts to limit the spread and risks associated with COVID-19. This is a dynamic situation and we continue to believe outdoor mountain recreation provides a meaningful escape to nature, which is what made this a difficult decision, but this is the right thing to do.
Given the extenuating circumstances related to COVID-19, we have modified our cancellation policies and our Boreal mountain services team will be available to cancel or modify reservations. We anticipate a heavy call volume over the next several days and appreciate guests’ patience as we work hard to respond to all inquiries.
From those of us at Boreal Mountain California, Woodward Tahoe, and Soda Springs Mountain Resort, who love to live the adventure lifestyle, to those of you who share our passion, we sincerely apologize for the inconvenience this short notice will undoubtedly create. We look forward to welcoming you back as circumstances improve.
Updated 3/13/20 at 9:06AM
COVID-19 PUBLIC NOTICE: OPERATIONS UPDATE
As the situation with Coronavirus (COVID-19) continues to develop, we are taking measures to protect the health and safety of our guests, these do include some operational shifts. As a season passholder at Boreal Mountain California we wanted to make sure you were in the loop.
The health and safety of our guests and employees is always our top priority. We are monitoring this dynamic situation and will continue to follow the advice and guidance of federal and state officials and health agencies. Presently, there are no confirmed COVID-19 cases at Boreal Mountain Resort, or in the Truckee/Tahoe area.
We are open, and plan to maintain operations through the spring. We wholeheartedly believe it is important to get outdoors and enjoy the adventure lifestyle—especially in times like this, when uncertainty is high. We are committed to doing what we can to maintain our operations in ways that responsibly take into consideration the needs of our staff and guests. There are many ways skiing and riding can be enjoyed while we simultaneously implementing a number of actions to protect the health and well-being of our guests, employees and community.
All scheduled events including Subaru Winterfest and Boreal Banked Slalom have been cancelled through the remainder of the month. Woodward Tahoe has temporarily suspended access to all soft surface indoor zones including foam pits, spring floor and trampolines. Daily Bunker access rates have been reduced $25/session which includes access to the indoor skatepark, pump track and resi-ramp.
In addition, we are doing our part to limit potential exposure and risk for both our guests and staff to enable social distancing:
• Line queuing measures in high traffic areas including keeping lines outside as much as possible
• Encouraging online ticket purchases and ticket reloads so guests may proceed direct-to-lift once at the resort.
• Seating management to allow for more distancing
• Managing capacity in indoor venues such as Woodward Tahoe and Planet Kids at Soda Springs
• Promoting CDC and CDPH prevention measures with resort-wide signage
• Increased cycles of sanitation in high traffic areas and work spaces
• Encouraging employees who are not feeling well to stay home from work
• Temporarily adjusting our re-scheduling policy to encourage guests to stay home if needed
To stay updated on COVID-19 at Boreal / Woodward please check this page. Any new information will be available on our website when and if updates occur.
We encourage all our friends to get out in the fresh air, and enjoy a day on the mountain responsibly. It's snowing today with a predicted forecast of up to 3ft of snow, and we cannot wait to share the pow turns with you.